Order tracking

Track your order

From the moment you order to the day the box arrives, here is how to follow your coasters and what each stage means. Custom artwork orders ship within 5 working days.

Check your account

Sign in with the email you used at checkout. You will see every order, its status and the tracking link once it ships. No password needed: we send you a code.

View my orders

Use your emails

Your order confirmation has a "View your order" button that opens the live status page. When your coasters ship, a second email brings the carrier tracking link.

Ask us

Send your order number to info@heycoasters.com or use the contact form. We reply on business days.

What happens after you order

  1. Order received

    We confirm your order by email straight away, with a link to its live status page.

  2. Artwork check

    A person on our team checks your file: size, resolution, bleed and safe area.

    Needs you If something needs a fix, we email you and wait for your reply before printing.

  3. Approved for print

    Your artwork is final and joins the production queue. From this point it can no longer change.

  4. Printing

    Your coasters are printed in full colour on 470 g beer mat board.

  5. Cutting and packing

    The printed sheets are cut to round or square, counted and packed for the journey.

  6. Shipped

    You receive a shipping email with the carrier tracking link. The same link appears in your account.

  7. Delivered

    Your coasters arrive. If anything is not right, write to us with your order number and a photo so we can help.

Changing an order

Need a different quantity, a correction to your text or a new delivery address? Write to us as soon as possible. Once an order is printing, the artwork can no longer change.

Event coming up?

Custom artwork orders ship within 5 working days. If your date is close, contact us before ordering so we can tell you what is possible.