Shipping policy

Last updated: 18 October 2026

Where we ship

Hey Coasters ships from Portugal to 30 countries in Europe: all 27 countries of the European Union, plus the United Kingdom, Switzerland and Norway. We do not ship outside Europe.

Shipping rates

  • Portugal and Spain: €4.80 per order.
  • Rest of Europe: €8.90 per order. This covers Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland and the United Kingdom.

The shipping cost is always shown at checkout before you pay.

When your order ships

  • Ready-made designs: within 2 working days of your order.
  • Custom artwork: within 5 working days, once your file has passed our check. If your file needs changes, the 5 working days start when we receive the corrected file.

Working days are Monday to Friday, excluding public holidays in Portugal. Transit time after dispatch depends on the destination and the carrier. If you need your coasters by a specific date, please contact us before ordering and we will tell you what is possible.

Tracking

When your order ships, we email you the carrier tracking link. You can also follow your order in your account or on our order tracking page.

Customs, duties and taxes

The United Kingdom, Switzerland and Norway are outside the European Union. The destination country may charge import VAT, duties or customs fees on deliveries there. These are not included in our prices or shipping costs and are paid by the recipient. The same can apply to the Canary Islands, Ceuta and Melilla, which are outside the EU VAT area.

Delivery address

Please check your delivery address before you pay. If you notice a mistake, contact us as soon as possible. Once an order has shipped, we may not be able to change the address.

Damaged or missing parcels

If your parcel arrives damaged or does not arrive, email info@heycoasters.com with your order number and, if possible, photos of the parcel and its contents. We will work with the carrier to solve it, and if your coasters are lost or damaged we will reprint them or refund you.